FAQ's

What is your shipping time?
We typically process orders within 1–2 business days. Shipping times vary by location, but most orders arrive within 5–7 business days.

What is your return or exchange policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please contact us for return instructions.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.

Do you offer international shipping?
Yes, we ship worldwide! Delivery times vary depending on your location.

How can I contact your support team?
You can reach us anytime via our contact form or email us at support@zeriel.com . We usually respond within 24 hours.

Do I have to pay customs or import duties?
No, you don't have to pay for the customs or duties.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and more.